If your webhook isn't creating bookings, the webhook log is your first stop. Go to Settings → Webhooks, find your webhook card, and click Logs.
The webhook was received and acknowledged, but CalendarPA didn't create a booking. This is intentional — ThriveCart won't see an error.
Why it happens:
Product not in filter — The purchased product's ID isn't in your Product Filter. Check your Product Filter setting, or clear it to accept all products
Wrong event type — ThriveCart sent a refund, renewal, or other non-order.success event. Only purchases trigger scheduling
Hover the log row to see the exact reason.
The webhook is switched off. CalendarPA refuses the request and creates nothing, and ThriveCart will see the delivery fail.
Fix: On the webhook card, click the Inactive badge to switch the webhook back to Active.
The Signing Secret in CalendarPA doesn't match what ThriveCart is sending.
Fix:
In ThriveCart, go to Settings → API & webhooks → ThriveCart order validation
Copy the exact secret word
Update the Signing Secret in your CalendarPA webhook settings
Note: The secret is case-sensitive. Even an extra space will cause a mismatch.
CalendarPA received the request but couldn't parse the payload. The log shows a snippet of the raw body.
Common causes:
Misconfigured ThriveCart webhook URL (wrong format)
Non-ThriveCart requests sent to a ThriveCart webhook URL
Payload format mismatch (ThriveCart supports both form-encoded and JSON)
Auto-book mode was used, but no capacity was available. CalendarPA sent a schedule link instead and sent you an alert.
Fix: Add more GROUP sessions or check if your 1-on-1 availability has any open slots.
Check the URL — Confirm the webhook URL in ThriveCart exactly matches the one CalendarPA showed when you created the webhook. The URL is only shown once; if you no longer have it, delete the webhook, create a new one, and paste the new URL into ThriveCart
Test the connection — In ThriveCart, use the webhook test feature to send a sample request
Check the webhook is active — The badge on the webhook card should read Active
Verify ThriveCart's delivery settings — ThriveCart may have delivery retries disabled if an endpoint returns repeated errors
Use the Gleap chat button to contact support. Include your webhook log entries (screenshot or copy the status + timestamp) so the team can investigate quickly.
