Your CalendarPA account is tied to one sign-in email. Your Google, Apple or Microsoft sign-in has to use that address, and it is also where your receipts and booking notifications go. This article covers what happens if you sign in with a different address, and how to move your account to a new one.
CalendarPA finds your account by the email your sign-in provider reports. If you sign in with an address CalendarPA has never seen, there is nothing to match, so it creates a brand new, empty account for that address. Your booking types, bookings, calendars and plan are all still safe on your original account; you are simply looking at a different one.
You can tell this has happened when the dashboard shows the welcome setup again and none of your booking types are there.
The fix is to sign out and sign back in with the original address. If your provider signs you in automatically, open a private window so you get the account picker.
That message means the address you used is already known to CalendarPA, but as something other than your login (for example a calendar you connected, or a previous address). The message names the address that does sign in. Use that one.
There is no self-serve switch for the sign-in email yet, because it has to change in several places at once: your login, your billing receipts and, if you take part in the referral programme, your referral payouts. Send us a message through the chat widget with:
the address you sign in with today, and
the address you want to use instead.
We move the login, your Stripe receipts and your referral details to the new address and let you know when it is done, usually the same day. If you had already signed in with the new address and created an empty account by mistake, we remove that empty account at the same time so the new address links to your real one. From then on, sign in with the new address; the old one will show the message above pointing you to the right one.
Your booking links, your username, your connected calendars and your plan all stay exactly as they were. Invitees never see your sign-in email.
